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We're stoked about your recent Skullcandy Gaming purchase, and we're here to make sure you get the best possible audio experience with your product. Below you will find instructions on installing the latest Firmware update for the PLYR 2 for the PS4 system.. If you have trouble using your PLYR1 headset after following the steps below, you can contact our support team who is here to help and can be reached at 888.MY.SKULL (697-5855), Monday - Friday from 7:00 a.m. - 7:00 p.m. MST. 

Firmware Update instrucitons:

1.       Download the .zip archive file for Windows and the .dmg file for Mac users below.
2.       Extract the .zip archive/.dmg file to a folder on your computer (the .zip and .dmg contains two files, the firmware file and the updater .exe file)
3.       Run the .exe file in the extracted folder
4.       Follow the instruction prompts in the software


Software prompts in detail:

1.       Plug the headset and transmitter into two separate USB ports on the computer
2.       Click update
3.       Pair the headset and transmitter

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